Security Overview
At Telara, we understand that security is not a one-time implementation but an ongoing commitment. Our dedicated security team continuously monitors our systems, implements the latest security practices, and stays informed about emerging threats.
Security Infrastructure
Our infrastructure is hosted in SOC 2 compliant data centers with physical security measures, redundant power systems, and environmental controls. We employ network security controls including firewalls, intrusion detection systems, and regular network scanning.
Multi-layered Defense
We implement a defense-in-depth approach, with multiple security layers protecting your data. From network-level firewalls to application-level permissions, every aspect is designed to maintain security even if one layer is compromised.
Encryption
All data is encrypted at rest using AES-256 and in transit with TLS 1.2+, ensuring that your information remains secure throughout its lifecycle in our platform. We implement industry best practices for key management and regularly rotate encryption keys.
At Rest
AES-256 encryption
In Transit
TLS 1.2+ encryption
Key Management
Secure key rotation
Access Controls
Fine-grained access controls and role-based permissions ensure that only authorized personnel can access specific data and functionalities within your organization. We implement the principle of least privilege, ensuring employees only have access to what they need.
- Multi-factor authentication for all admin and user accounts
- Role-based access controls (RBAC)
- Just-in-time access and privilege escalation
- Comprehensive audit logs of all access events
Compliance
Telara designs the platform for enterprise security and privacy obligations. Current program status (not marketing certifications unless stated):
For a Data Processing Agreement, subprocessors list, or security questionnaire, see our DPA page or contact privacy@telara.dev.
Incident Response
We have a comprehensive incident response plan to quickly address any security incidents. Our team is trained to detect, respond to, and mitigate potential security threats, with clear communication protocols for notifying affected customers when necessary.
Our Commitment to Transparency
In the event of a security incident that affects your data, we are committed to prompt notification and transparent communication. We provide clear information about what happened, what data was affected, and what steps we're taking to prevent similar incidents in the future.
Security Questions?
If you have specific security questions or would like to learn more about our security practices, our team is ready to assist you.
Contact Our Security Team